Shipping policy

Delivery Policy


Last updated: October 6, 2026

Brazilian Florist delivers flowers, gift baskets and gifts to recipients located in Brazil only. We do not ship outside Brazil. Orders are prepared by our own atelier in São Paulo or by a vetted local partner florist in the recipient's city, and hand-delivered.

Where we deliver
We deliver to more than 1,000 cities across Brazil. Availability, delivery windows and the delivery fee for a specific address are shown during checkout once you enter the recipient's city or postal code (CEP). If you do not know the recipient's CEP, choose the city and we will confirm the exact address with the recipient.

Same-day delivery
Same-day delivery is available Monday to Saturday in covered cities for orders placed by 3:30 PM São Paulo time (GMT-3). Orders placed after the cutoff are delivered on the next available day. Morning delivery windows (before noon) must be ordered by 2:00 PM São Paulo time on the previous day. Sundays and Brazilian public holidays have limited availability, which is shown in the delivery calendar at checkout.

Atelier gift baskets
Gift baskets marked as "Atelier" are made to order in our São Paulo atelier. In São Paulo they are delivered on the next available day. For other cities, allow 2 to 5 business days, as indicated on the product page and at checkout.

Delivery windows
You choose a delivery window at checkout (for example morning, afternoon or business hours). Deliveries are made at any time within the chosen window. Where an exact-time delivery option is offered, it is subject to an additional fee and to traffic and weather conditions. We cannot guarantee delivery at a specific minute.

Delivery fee
The delivery fee depends on the city and the window chosen and is shown before payment. Prices include Brazilian taxes.

Recipient details and address confirmation
Please provide the recipient's full name, a valid Brazilian phone number and as much of the address as you know. If any detail is missing or unclear, our team will contact the recipient by phone or WhatsApp to confirm the delivery address and time. We do not reveal who sent the gift unless you ask us to.

Deliveries to hotels, hospitals, offices and apartment buildings
At hotels, the order is left with reception or the concierge. At hospitals, with the nurses' station or reception, subject to the hospital's rules. At offices, with reception or the mailroom. At apartment buildings, with the doorman (porteiro). In all these cases the order is considered delivered when it is accepted by the person responsible at that location.

Recipient not available
If the recipient is not available, our florist will attempt to contact the recipient and you. If delivery is not possible because the recipient is absent, has moved, refuses the order or the address provided is incorrect, a second delivery attempt may be charged as a new delivery fee. Because flowers are perishable, a second attempt is made on the next available day.

Proof of delivery
You receive e-mail updates as your order progresses and a photo of the arrangement when it is delivered, whenever the recipient or the location allows photos.

Substitutions
Fresh flowers are a natural, seasonal product and availability varies by city. When a flower, color, container or basket item is not available locally, our florist will substitute it with an item of equal or greater value, keeping the overall style and color palette of the arrangement. For substantial changes we will contact you first.

Delays beyond our control
Severe weather, strikes, road closures, local holidays or remote locations may delay a delivery. If we anticipate a delay we will tell you as soon as possible and arrange a new delivery date.

Questions
E-mail hello@brazilianflorist.com. We answer in English, Portuguese and Spanish.