Sending Flowers to a Hotel in Brazil

Someone you love is in Brazil right now — on holiday, on honeymoon, on a work trip — and you want flowers waiting for them. Here is exactly how it works, what we need from you, and what happens at the front desk.

Why a hotel is the easiest place to send flowers

The hardest part of sending flowers to someone in another country is not the flowers. It is whether anyone will be there to take them.

A house needs someone home. An apartment building in Brazil usually means a porter, a gate and an intercom. An office means reception hours. A hotel is the one address in Brazil where somebody is always there, at any hour, whose job is to receive things for guests and sign for them.

So if the person you are thinking of is staying in a hotel, you have picked the most reliable delivery we do. That is not a sales line — it is the reason hotel deliveries almost never fail.

What we need from you (three things)

Not the room number. Not the apartment. For a hotel we need:

1. The hotel, precisely enough to tell it apart. Most hotels are unmistakable from the name and city alone. Chains are the exception: Rio de Janeiro has more than one Sheraton, São Paulo has a dozen Ibis, and the whole difference is one word — Barra da Tijuca, Copacabana, Faria Lima. The safest thing you can do takes five seconds: copy the address straight from your booking confirmation and paste it into the order. If you only have the name, give us the neighbourhood.
2. The guest's full name, as written on the reservation. This is the one that matters most. The front desk searches for a guest by the name on the booking, not by a nickname or a married name they may not have on file. If the room is booked in your name, tell us both names.
3. A date within their stay. Not the check-in day if you can help it — see timing below.

A phone number for the person receiving the flowers is optional but worth giving us. We only use it if the front desk cannot find the guest, and it has saved deliveries more than once. If it would spoil a surprise, say so and we will not call unless the delivery is about to fail.

Do the flowers go up to the room?

They go to the front desk. Hotels do not let couriers walk to guest rooms, and you would not want a hotel that did.

What happens next depends on the hotel. Most call the room or send someone up with the arrangement. Some leave a message and hold the flowers at reception until the guest comes down. Either way the flowers are inside, out of the sun, and in the hands of staff who do this every week.

One practical note: hotel rooms rarely have a vase. We take that into account when we prepare an arrangement for a hotel, so it arrives ready to be set down as it is.

What if they are out when we arrive?

Nothing goes wrong. That is the whole point of a hotel.

Reception takes the delivery, signs for it, and keeps it until the guest is back. Our florists ask the desk to keep arrangements out of direct sun and, for cut flowers, in water where the hotel can.

Compare that with a home address, where a delivery attempt with nobody in means a second trip on another day — and, if it is a surprise, a phone call that gives it away.

Timing: aim for after check-in

The single most common mistake is choosing the arrival day.

If flowers arrive before your person has checked in, the hotel is holding a delivery for a guest who does not exist yet. Good hotels handle it. Others refuse it, and then we are calling you in a different time zone to sort it out.

Two safe choices:

• The afternoon of check-in day, if you want them to walk into a room with flowers already there. Check-in in Brazil is usually from 2pm or 3pm.
• Any full day of the stay — the simplest option, and the one we suggest when the travel plans are not firm.

Remember that "today" and "tomorrow" mean today and tomorrow in Brazil. If you are ordering from Europe in the evening, or from Asia in the morning, the Brazilian date may not be the one you have in mind. We always confirm the delivery date in writing, as a date, not as "tomorrow".

For same-day delivery, order by 3:30pm local time in the destination city. Ordering in your morning almost always lands on the same day in Brazil.

Keeping the surprise

Most hotel deliveries are surprises, and we treat them that way.

We do not contact the recipient to announce the delivery or to arrange a time. The card message goes exactly as you wrote it — we do not add our own note, and the price is never shown.

What we cannot control is the front desk calling the room to say a delivery has arrived. If the surprise depends on the moment, ask us to request that the flowers be taken up while the guest is out, or held until a time you choose. We will pass it on. Most hotels are happy to play along — they enjoy this part.

If the dates change, or they check out early

Travel moves. If you tell us before the flowers leave the florist, changing the date costs nothing — just reply to your order email.

If the guest has already checked out when we arrive, the front desk will tell our florist, and we will contact you before doing anything else. We do not leave flowers for a guest who is gone, and we do not quietly count it as delivered.

Where we deliver to hotels

Anywhere we deliver, we deliver to hotels — over a thousand cities in Brazil, through our own network of local florists. The arrangement is made in the city where your person is staying, by a florist there, which is why it arrives fresh rather than after a day in a box.

The cities we are asked about most for hotels are Rio de Janeiro, São Paulo, Salvador and Florianópolis — beaches, honeymoons and business trips, in that order.

See what we can deliver across Brazil →

Frequently asked questions

Can I send flowers to someone staying in a hotel in Brazil?

Yes. Hotels receive flower deliveries for guests every day. We deliver to the front desk, which signs for the arrangement and gets it to the guest. You do not need the room number, and you do not need to warn the hotel in advance.

What information do I need to send flowers to a hotel?

Three things: the hotel and city, the guest's full name as it appears on the reservation, and a date within their stay. You do not need the CEP or the room number. If the hotel belongs to a chain with more than one unit in that city, add the neighbourhood or paste the address from your booking confirmation — that is the one detail worth double-checking.

Will the flowers be delivered to the room?

They are delivered to reception. Hotels do not allow couriers to go to guest rooms. Most hotels then take the arrangement up to the room or call the guest to come and collect it.

What happens if the guest is not at the hotel when the flowers arrive?

Reception accepts and holds the delivery until the guest returns. Unlike a home address, a hotel delivery does not fail because nobody is in.

Do I need the room number?

No. The front desk finds the guest by name. The room number changes if they move rooms, and guests often do not know it when the booking was made by someone else.

Can I send flowers to a hotel before my partner checks in?

We recommend against it. A hotel asked to hold flowers for a guest who has not arrived may refuse the delivery. Choose the afternoon of check-in day or any full day of the stay.

Can you keep it a surprise?

Yes. We never contact the recipient to arrange the delivery, and the card carries only your message — no price, no note from us. If you want the flowers placed in the room while the guest is out, tell us and we will ask the hotel.

What if my partner changes hotels or checks out early?

Tell us before the delivery goes out and we will change it at no cost. If we only discover it at the door, we contact you before doing anything else.

Do you deliver to hotels outside the big cities?

Yes. Our florist network covers more than a thousand Brazilian cities, including beach towns and smaller destinations. If you are unsure about a specific hotel, ask us in the chat before ordering.

What currency will I be charged in?

Prices are shown in your currency, and the payment is processed in Brazilian reais. Your bank applies its own conversion rate.

Still not sure about a hotel or a date? Open the chat at the bottom of the page — we answer in English, and we would rather sort the details out before you order than after.

Camila Duarte
Head florist, Brazilian Florist